Having raced a bike since I was 13 years old, I know the frustration of damaging equipment in a crash.
With that, we know that having to buy all new equipment is sometimes worse than the physical scars caused by a crash. We have one of the best crash replacement policies in the industry, one that is designed to get you back up and running again without havign to shell out full price for a set of wheels again.
In most cases of a crash, the rim and possibly some spokes are the things that get impacted and damaged.
The price to have a rim replaced, get the wheel rebuilt, and shipped back to you is as follows:
44mm and 60mm carbon clinchers - $300
90mm carbon clincher - $350
44mm and 60mm carbon tubulars - $250
90mm carbon tubular - $300
Any alloy rim - $100
If any spokes are needed to rebuild the wheels, those will be charged at $2 per spoke needed.
In the event of a situation where the complete wheel is destroyed, a crash replacement of a replacement wheel will be available at a discounted rate.
The crash replacement can be used to repair a wheel in a situation where the warranty does not apply. This can be any crash, impact damage, or damage caused by misuse or negligence. The crash replacement is available for a two year period from the original date of purchase and is available to the current owner of the wheels (even if that is not the original owner).
To take advantage of the crash replacement, contact us and explain the situation. You will need an RA number before shipping the wheels in for service. A detailed estimate of total charges will be provided before any work is started on the wheels.
All prices are in USD.